Returns & Refunds

I have a problem with my return

All returns will be refunded via gift card. Due to the nature of our fast limited supply sourcing, we do not offer refunds to the original form of payment.

How refunds work

Fem Curves will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. If you used a gift card to purchase your item(s), your funds will be issu

Our return policy and process

Start return. You have 30 days from the date of your order to return your item. The majority of returns are refunded via store credit in the form of a Fem Curves gift card. Returns are processed within 5-7 business days after your item(s) are deliver

My order was returned to sender or refused

An order may be returned to sender for one of the following reasons:. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Can I purchase a return shipping label?

Yes! Fem Curves offers pre-paid return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fem Curves, as you will be able to track your return and receive your credit much more quickly than if

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

What items are final sale?

All items ending in $.96, .97, .98, and .99, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and clearance sales are considered final sales, non-returnable and cannot be returned for store credit.

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking num

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:. Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above. Non-Fem Curves item

Didn't receive your gift card?

Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact customer service with your order number, full name, and billing address.

Returned multiple orders in 1 package?

Domestic: If you have more than one order to return, you’ll need to input your email into our Returns Center, and create a return for each order. You can then include all of your orders in one package as long as each order was selected through the Re

Received less credit than you expected?

Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. If an item is identified as damaged, or not in sellable condition (e.g., missing tags), we regret to inform you that no refund will be

Did you order using a BOGO (Buy One Get One) sale?

Here is how we calculate your credit. The easiest way to do this is to give you an example... Let's say you redeemed a BOGO for 2 items. One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. Bu

Do gift cards expire?

No, Fem Curves gift cards never expire and can be treated just like cash on our online store!

Why did I receive a partial refund after placing my order?

One or more of your items may have sold out since your order was processed.

What happens if I use a gift card to pay for all or part of my order and some items were out of stock?

The amount refunded will go back to the gift card that was used, any remaining balance will be returned to your other form of payment.

What happens if my return/exchange is not accepted?

If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If our processing team deems your item(s) as ‘unacceptable’ we will automatically ship the unaccepted items back to the return address on the RMA