Should I know anything else about the Online Return Policy?Updated a year ago
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 3 days of delivery.
- Return drop-offs are not accepted at our WI or NJ corporate office.
- Please be careful of makeup or deodorant rubbing off on the garment. A 15% restocking fee may apply based on the condition of the item returned.
- We do not offer price adjustments.
- Shipping charges are not included in the store credit amount.
- We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.