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Orders Issues

My order is being delivered to the wrong address, what do I do?

Please check and ensure that your correct address is listed on your Fem Curves account. You can navigate there by clicking or hovering over your account and then clicking MY INFO. Once you are on that page, scroll down to ADDRESSES and make sure to m

What happens if I am missing an item in my order?

Within 3 days of receiving your order, please email us a photo of the items/packaging you've received along with the packing slip. We can then start a fulfillment investigation and resolve the matter as quickly as possible.

What if I received a defective item?

If you believe your item may have been sent to you damaged or defective, please contact our customer service team immediately with the following information:. If you're reaching out about potential damage/defects in your item(s) after 30 days from yo

I placed an order but never received a confirmation email.

Email confirmations are automatically sent to the email entered during checkout. We always recommend checking your spam or promotions folders as sometimes it may be in there. We recommend waiting 24 hours after ordering to make sure there isn’t just

What happens if I received the incorrect item?

In the unlikely event you have received the wrong item, please contact our customer service team immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:. ALL CLAIMS FOR ORDERS ARRIVING WITHOUT